Returns & Refund Policy

Last Updated: August 10, 2026

At Trend Aura, we want our customers to receive their orders in the condition and quality they expect. Please read our Returns & Refund Policy carefully before placing an order.

1. Return Period

Customers may request a return within 7 days of receiving their order.

After the 7-day period has passed, we may not be able to accept a return or refund request.

2. When Is a Return Accepted?

A return or refund will only be accepted in the following situations:

Damaged Product

If the product arrives damaged, defective, or broken, you may contact us within 7 days of receiving the order.

Wrong or Different Product

If the product you receive is significantly different from the product shown or described on our website, you may request a return or refund within 7 days.

In such cases, customers may be required to provide clear photos or videos of the product and packaging to help us verify the issue.

3. Change of Mind

Change-of-mind returns are not accepted.

Returns or refunds will not be provided simply because you no longer want the product, changed your mind, ordered the wrong product, or do not like the product after receiving it.

Please make sure you carefully review the product details, specifications, images, and other information before placing your order.

4. Return Conditions

To be eligible for a return:

• The request must be submitted within 7 days of delivery.

• The product must be damaged, defective, or significantly different from what was shown or described.

• The customer may need to provide clear photos or videos as proof.

• The product should be returned in its original condition and packaging where applicable.

• Products damaged due to misuse, improper handling, or normal wear and tear may not qualify for a refund.

5. Refund Process

Once we receive and inspect the returned product, we will review the issue and determine whether it qualifies for a refund.

If your return is approved, the refund will be processed through the applicable payment method or as otherwise agreed with the customer.

Refund processing times may vary depending on the payment provider or financial institution.

6. Non-Returnable Situations

Returns and refunds will generally not be accepted for:

• Change of mind

• Personal preference

• No longer wanting the product

• Ordering the wrong product

• Minor differences in color or appearance caused by screen settings or lighting

• Damage caused by misuse or improper handling

• Requests made after the 7-day return period

7. Contact Us

If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order.

Trend Aura
Email: trendaura816@gmail.com
Phone: 03703361572